Reputation Management

Your Reputation Is
Your Most Valuable Asset

Before a prospect calls you, they read your reviews. Your star rating, review count, and how you respond to feedback all shape whether they pick up the phone or move on to the next result.

Review generation system that actually works
Monitoring across Google, Yelp, Facebook, and more
Professional response management
Negative review strategy and flagging
Integrated with your local SEO and LSA strategy

Talk to Us About Your Reputation

Tell us where you stand today and we'll tell you what it would take to improve.

Or call us: (404) 418-8490

What We Do

A Review Profile That
Builds Trust and Wins Business

Reputation management is not about suppressing bad reviews. It is about building such a strong volume of positive ones that your business clearly stands out, and responding to every review in a way that reinforces your professionalism.

Review Generation Strategy

A systematic approach to asking happy customers for reviews that actually works. We build a process your team can run consistently without it feeling awkward or pushy.

Review Monitoring

We monitor your reviews across Google, Yelp, Facebook, and other relevant platforms and alert you when new reviews come in so nothing slips through the cracks.

Response Management

We write and post professional responses to your reviews, both positive and negative. Thoughtful responses to negative reviews turn a liability into a trust signal for prospective customers reading them.

Rating Improvement

We work to increase your overall star rating over time by generating more positive reviews and addressing the patterns that lead to negative ones.

GBP and LSA Integration

Your review count and rating are ranking factors in both the Google Map Pack and your Local Services Ads. A strong review profile helps your entire local search presence, not just reputation.

Negative Review Strategy

We help you understand your options when negative reviews appear, including how to respond professionally, when to flag a review for removal, and how to dilute the impact with positive volume.

How We Work

Our Reputation Management Process

Reputation Audit

We assess your current review profile across all platforms and identify gaps, patterns, and opportunities.

Review System Setup

We build a repeatable process for requesting reviews from customers after jobs are complete.

Monitoring Setup

We set up alerts across all relevant review platforms so new reviews are caught immediately.

Response Templates

We create a response library for common review types and handle ongoing responses on your behalf.

Monthly Reporting

Monthly summary of new reviews, overall rating trends, and recommendations for ongoing improvement.

FAQ

Common
Questions

Straight answers about reputation management.

Can you remove negative reviews?

In most cases, no. Google and other platforms do not remove reviews simply because a business disagrees with them. Reviews can be flagged if they violate platform policies. The more effective long-term strategy is generating enough positive reviews that a negative one has minimal impact on your overall rating.

How do you generate more reviews without it feeling spammy?

The most effective review generation is a simple, well-timed ask from a real person. We help you build a process for reaching out to customers after a completed job with a direct link to leave a review. Customers who had a good experience are generally happy to share it when asked directly and made it easy.

Do reviews affect my Google rankings?

Yes. Review count, rating, and recency are all factors in how Google ranks businesses in the Map Pack. A business with more recent, high-quality reviews tends to outrank one with fewer or older reviews, all else being equal. Your review profile also directly impacts your Local Services Ads performance.

Which review platforms do you monitor?

We monitor Google as the primary platform since it has the most impact on local search. Depending on your industry we also monitor Yelp, Facebook, and industry-specific platforms. We customize monitoring to the platforms that matter most for your business.
Let's Talk

Ready to Build a Reputation
That Wins Business?

Call us and we'll look at your current review profile together. We'll tell you where you stand and what a realistic improvement plan looks like.

Start the Conversation All Services

Services

Location

Persist Marketing
3355 Lenox Rd NE #750
Atlanta, GA 30326

(404) 418-8490

About Us

Persist Marketing is a boutique digital marketing agency based in Atlanta, Georgia. We help local service businesses and national B2B companies grow through local SEO, Google Ads, reputation management, and website design. Over 15 years in business. No long-term lock-in.

Call (404) 418-8490